Nordstrom Introduces A New Way to Shop ... Via Instagram

Venerable retailer aims to reach millennial shoppers with social media platform.

Nordstrom's Instagram feed (left) and Like2Buy page (right)

For years retailers have been looking for ways to channel the power of social media. To varying degrees of success, brands have been using platforms such as Facebook and Twitter to connect with a generation of customers largely unreachable via traditional advertising methods.

Instagram is one space that has been challenging to commercialize. Largely ad free, (although Michael Kors ran Instagram's first ad last year), Instagram offers a huge potential audience to a brand.

Nordstrom is partnering with Curalate to "bridge the gap" between their Instagram feed and their online store with Like2Buy. By using Like2Buy, a retailer can make their Instagram feed instantly shoppable.

When customers browse Nordstrom's Instagram feed they'll see a "Link in profile" caption atop product photos. By then accessing the main Nordstrom profile page, customers can use the link to access Like2Buy. From there customers can purchase those items directly from the Nordstrom e-commerce website.

"We continue to hear from many of our customers that they want speed and convenience incorporated into all the places they shop – including our social platforms," said Bryan Galipeau, social media director at Nordstrom in the official launch announcement. "We connect with more than 500,000 customers on Instagram by posting items we hope they find inspirational, beautiful and fun. Like2Buy enhances the experience for customers who want to take the next step and learn more about the great fashion we're featuring, to make a purchase or save items for another time."

Nordstrom is opening its first Canadian store September 19th at Calgary's Chinook Centre. While there is no dedicated domestic e-commerce site, Canadian shoppers can utilize Link2Buy and purchase via the US Nordstrom website.

Holt Renfrew Announces Store Enhancements and Closures

Moves are part of a multi-year strategic refocusing on flagship doors.

Holt Renfrew Bloor Street

Holt Renfrew has confirmed details about plans to refine their operations.

"We are focused on Holt Renfrew's unique position as Canada's specialty luxury retailer," said Holt Renfrew President Mark Derbyshire. "As part of our dynamic growth strategy, we are announcing further updates in our plans to expand our flagship store network."

The Holt Renfrew Bloor Street flagship will be completely renovated and expanded and complemented with a new Holt Renfrew Men store at 100 Bloor Street. Modeled on Holt Renfrew Yorkdale's recently renovated menswear department, and set to open this fall, Holt Renfrew Men will be a standalone store with a focus on suiting.

Holt Renfrew Men 100 Bloor Street West

Last year Holt Renfrew announced the opening of a new 120,000 square foot store at Mississauga's Square One Shopping Centre. With the announcement came news that Holts was working to increase their total retail square footage by 40%, growing from 800,000 to over 1.2 million square feet. The move follows plans from Nordstrom and Saks Fifth Avenue to open stores in Canada.

The Bloor Street flagship (along with stores in Vancouver and Calgary) will have a new Apartment private shopping suite. This new concept was recently unveiled at the Yorkdale location.

Holt Renfrew Yorkdale's Apartment

Holt Renfrew also confirmed it was developing an omni-channel e-commerce platform that is set to be unveiled in 2015. Models for this platform could be the websites of sister brands Selfridges and Brown Thomas. Both retailers maintain comprehensive e-commerce websites and carry a range of luxury labels.

Websites of Selfridges and Brown Thomas

Included in today's announcement was the planned closure of two small Holt Renfrew locations in Ottawa and Quebec City. Both locations were approximately 35,000 square feet and are slated to close in early 2015. Two small format Holt Renfrew doors remain at Toronto's Sherway Gardens and in Edmonton. Despite the closures, the company expects overall employment levels to grow through 2017 due to its expansion plans.

[Images and press release via Holt Renfrew]

The Film Buff East to Close

Local east end institution to close in September.

Lately the news has been full of stories of bookshops and video stores falling under the ruthless hammer of the internet and closing for good. Now one of Toronto's favourite (and few remaining) art house video stores has announced its closure.

The Film Buff East, located at 1380 Queen Street East, is one of a pair of independent video rental and ice cream shops (the Film Buff West is located on Roncesvalles Avenue and will remain open). The shop has a collection of almost 30,000 DVDs and Blu-rays with a particular emphasis on independent film, documentaries, and television programs.

In a statement on its Facebook page, The Film Buff explained the reason's behind the closure:

"I guess it's a story everyone can relate to, an example of the intersection between new and traditional ways of accessing media," said The Film Buff. "For those who remain passionate about film as an art form, it's about loss... the loss of relatively easy access to high fidelity presentations of great works of cinema. For those who see movies as pure entertainment, as a bit of escapism for a Tuesday night, they don't see what all the fuss is about. Netflix has everything they could possibly want anyways."

Starting August 23rd the Film Buff East will begin selling its extensive collection which includes many rare and hard to find items.

The Film Buff East closes its doors for good on September 2nd.

[Image via The Film Buff]

The Battle Over a Milk Jug

Mac's Convenience Stores to sell 3 litre milk jugs as part of pilot project.

The dairy industry, like many agribusinesses, is a highly regulated one. Many consumers would be surprised to learn that their choices of milk containers are regulated by the Ontario Farm Products Marketing Commission. In Ontario the Milk Act regulates “the types and sizes of containers that shall be used for fluid milk products,” which currently does not allow for a 3 litre container.

Milk is typically sold in cartons of between 1-2 litres, or in bags totalling 4 litres per package. The Ontario Dairy Council is petitioning to open the field to a 3 litre middle option, but has encountered stiff resistance from dairy farmers. The producers fear that a 3 litre size will spur consumers to downsize.

Mac's Convenience Stores received the green light from the Ontario Farm Products Marketing Commission to sell 3 litre plastic milk jugs as part of a one year trial. While retailers argue the move is about increasing consumer choice, another motive may be at play. Many large grocery and convenience stores rely on milk as a loss leader, selling it at little to no profit in order to get customers through their doors and sell them more profitable items. Providing a smaller milk format would allow retailers to market a lower priced item, but not necessarily sell more milk.

Apple's iBeacon Technology Comes to Hudson's Bay

Partnership with Swirl to deliver targeted promotional messages to customers.

Hudson's Bay Queen Street will deploy Apple's iBeacon

Hudson's Bay announced today that working with Swirl it was launching an in-store smartphone marketing platform. Using beacon technology, the retailer will deliver targeted content via their own and third party phone apps in selected stores.

Launched by Apple in 2013, iBeacon allows technology companies and retailers to reach consumers via apps running on their mobile phones. Small puck-like devices are installed inside stores which trigger the apps on a consumer's smartphone. The retailer can deliver customized welcome messages, promote special offers, and even target the message to specific departments as a customer walks through a store. In more advanced systems iBeacon can also be used to facilitate payments.

"Beacon technology is the future of retail marketing and Swirl's platform will assist us to make every visit to Hudson's Bay or Lord & Taylor even more rewarding for our customers." said Michael Crotty, Executive Vice President and Chief Marketing Officer at HBC.

The Swirl beacons utilize Apple's iBeacon technology as well as Bluetooth transmission to deliver content. Multiple beacons will trigger as customers travel throughout the store providing promotional content. The size of a department store is a particular advantage for this technology as it allows the retailer to deliver multiple messages across a broad array of product categories. In Toronto, Hudson's Bay will be targeting its Yorkdale and Queen Street locations. Consumers will have to download either the Hudson's Bay or SnipSnap apps and opt in to receive the messages.

The initiative is also being rolled out to selected locations at Hudson's Bay sister retailer Lord & Taylor in the United States. The moves coincides with HBC's recently announced expanded e-commerce and digital marketing initiatives. Within five years, the company expects to achieve 20% of revenues from online sources.

With consumers increasingly reliant on smartphones, retailers are looking for innovative ways to reach their customers. Though Macy's has recently been testing beacons, HBC's move marks the first time a major department store retailer has deployed the technology on a large scale.

Hotel groups Hilton and Starwood have also been experimenting with enhancing the consumer experience via iBeacon. At Starwood's Aloft chain, guests can use their phones as room keys and bypass the standard check-in procedure.

[Click here for the official Press Release]

Preview: New Hudson's Bay Queen Street Home Floor

Reborn seventh floor to officially open in May.

Hudson's Bay Queen Street Seventh Floor

For years the seventh floor at the Hudson's Bay Queen Street flagship was overlooked and housed only a small appliance department and stockrooms. All that has changed as the floor is being reborn with the addition of Kleinfeld Bridal and a brand new home department.

Hudson's Bay Queen Street - a cash desk on the seventh floor

The seventh floor is meant to be a one-stop destination for housewares and help cement the retailer's reputation as gift registry experts (they maintain the country's largest gift registry).

Hudson's Bay Queen Street - casual dining department

The china and glassware department has begun the move from their former fifth floor location, and other home departments will move in the coming weeks. Windows have been uncovered creating a modern, open, and light-filled space.

Hudson's Bay Queen Street - new housewares department

Brides visiting the adjoining Kleinfeld Bridal boutique will be able to shop and create gift registries all on the same floor.

Hudson's Bay Queen Street - a demonstration kitchen nears completion

Whereas previously home departments were scattered throughout the large store, now they will be found together on the seventh floor (with furniture and appliances one level below).

Hudson's Bay Queen Street - a feature wall in the casual dining department

The grand opening for Kleinfeld Bridal and the rejuvenated seventh floor is set for May.

News: LCBO Express to Open in Selected Ontario Supermarkets

Ontario Liberals announce 10 LCBO kiosks as part of a pilot project.

Amid the splendour of the LCBO's Summerhill flagship (housed in the former North Toronto railway station), Ontario Finance Minister Charles Sousa announced the opening of 10 LCBO Express kiosks in selected grocery stores across the province. The roll-out is part of a one year pilot project and will see the kiosks opening by the end of the year.

Sousa said the move is aimed at increasing consumer convenience and would help to promote local Ontario wines and craft beers. The LCBO Express locations will be about 2,000 square feet, staffed by LCBO employees, and operate with similar hours as nearby LCBO freestanding locations.

The LCBO is owned by the province of Ontario and is one of the world's largest buyers and retailers of alcohol. It directly operates 635 retail stores and sells to both consumers and businesses.

Reacting to the announcement the Ontario Convenience Stores Association (which has been campaigning for beer sales in convenience stores) said the LCBO's moves fall short. "While it is refreshing to see the Ontario government agree that more convenience is needed in alcohol retailing.  The elephant that's still in the room is the 87 year-old foreign-owned Beer Store and the near monopoly it still has on beer retailing.  Today's announcement leaves in place the antiquated arrangement between the Ontario government and the three foreign brewers that dictate beer sales in Ontario," said Dave Bryans, the association's CEO.

Some supermarkets currently carry a selection of wine via Wine Rack concessions and there are also 219 LCBO agency stores which allow franchise owners in smaller communities to sell alcohol.

The LCBO is accepting proposals of interest from suitable retailers until May 9th.

News: Yorkdale Celebrates Fifty Years

One of Canada's most popular shopping destinations celebrates golden anniversary.

Coco Rocha models in the Yorkdale anniversary ad campaign

"When Yorkdale first opened its doors in 1964, we were the largest shopping centre in the world," said Claire Santamaria, General Manager of Yorkdale Shopping Centre in a news release. "Fifty years later, we can say that Yorkdale has helped transform Canada's retail landscape by being the number one destination for international retailers entering the Canadian market. We want to celebrate our golden anniversary as we continue growing to meet with the demand of shoppers and international retailers."

Yorkdale has planned a series of events to commemorate the milestone anniversary, including:

• a photo exhibit by Bryan Adams featuring Toronto's style mavens
• special Gold Collection limited edition items at retailers such as Michael Kors and MAC
• a golden anniversary gown commissioned from Lucian Matis will be displayed at Yorkdale and featured in an anniversary ad campaign featuring Canadian supermodel Coco Rocha
• the CN Tower will be illuminated in gold tonight to commemorate the anniversary

Yorkdale is in the midst of a  $331 million renovation and expansion which is adding almost 300,000 square feet of retail space including a new Nordstrom store. The expansion is slated to open in 2016.

[Image and press release via Yorkdale]

News: Sears Closes Flagship at Toronto Eaton Centre

Struggling retailer closes flagship Toronto store.

Sears Toronto Eaton Centre

This past Sunday Sears Canada closed the door on its Toronto Eaton Centre location, making way for Nordstrom which will open on the site in 2016.

Sears acquired the store in 1999 with its purchase of the bankrupt T. Eaton Company. It operated the store under the Eatons banner until 2002 when it converted the location to Sears.

The struggling department store retailer has been selling store leases as it reorients itself towards a suburban customer. Last year Sears announced it would be vacating their Toronto Eaton Centre store as part of a $400 million sale of store leases to Cadillac Fairview. Also closing this week was the Sears location at Sherway Gardens. Stores at Square One and Yorkdale will close next month.

Below are the flagship store's final days.

Sears Toronto Eaton Centre as seen from Yonge-Dundas Square

Looking into the escalator well on the lower level, Sears Toronto Eaton Centre

The counters are gone at the main level jewellery department, Sears Toronto Eaton Centre

Closing down the main level's cosmetics department, Sears Toronto Eaton Centre

All cleared out on the second level, Sears Toronto Eaton Centre

The empty escalator landing on the second level, Sears Toronto Eaton Centre

Looking for new homes, mannequins await shipment to other Sears stores

Countdown to the end at Sears Toronto Eaton Centre

Everything's for sale including the doors

The road ends here, though Sears corporate offices will remain at the store's uppermost floors